Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit pro won’t power on

edited August 2023 in Camera + App 1 comment

after an update, I can’t get the Nanit pro to power on. No blue light to pair. Tried different outlet. Hub. Tried a power reset. Everything. Of course this is after the one year warranty is up. I want to know how to turn on the camera tho!

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