Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit will not stay/turn on
It’s been a few hours so far of trying to turn our Nanit on and it will not stay on. When plugged in, it briefly shows the red lights and makes that faint click sound. However, about two seconds after, the red lights turn off and the camera is completely off. I try to press the “wifi” button to make