Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Light is not working. Is the device faulty or we need to do something additional?

edited July 2023 in Camera + App 1 comment

We have tried to remove it from the plug and stand, uninstalled and reinstalled the app, but nothing is working so far.

Please help.

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