Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Issue with TWO Nanit Pros
My wife and I have been really happy with the Nanit Pro camera as we’d experienced no issues up until a couple of days ago. So, when we found out that we were expecting again last year, we immediately knew Nanit was the answer. As a result, we purchased a second Nanit Pro.
On 7/24/23, our first Nanit Pro said it was trying to connect to the camera on the app. I went in the room to find the camera completely off. This was after an update. I tried power cycling by unplugging from the base and the wall, a hard reset, reinstalling the app. It simply never turned back on.