Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
White Noise and Microphone Audio Not Working
White noise function and the microphone function are not working at all. Basically no sound will come out of the Nanit. The nightlight function works fine, but nothing with sound. i have already tried rebooting the Nanit, reconnecting to network, rebooted router (within fine range), deleted and re-downloaded the Nanit app. What else can I do to resolve this?