Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Background audio not working at all
Hi,
I just set up a new nanit-pro and haven't been able to hear the background audio at all. I have tried restarting the app, re-installing the app, restarting the iPhone and reseting the device.
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