Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
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Hi,
Your recent downtime proves one thing: it should not be mandatory to rely on your servers to see our kids.
We’ve spent a lot of money on a camera - a camera that has functionality to be smart, but most of all, for us to be able to keep an eye on our kids.
Clearly, you want to keep us in your ecosystem, which means you spend more time developing new products and subscriptions features that we can pay for, so you can make a lot of $$$, than making sure we can see our kids. Basic functionality.