If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
“Smart” Notifications
Hi there!
I really wish there was a way to design the notifications to meet the unique sleeping habits of our little ones. My girl will make loud sounds while she sleeps. Loud enough that, even at the lowest sensitivity, it triggers the sound alert. But she is fast asleep, perfectly fine, and mom & dad didn’t need to be woken up