If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
White noise isnt playing at all
Our child enjoys sleeping with the nanit white noise, but suddenly it has stopped working. Room sound/audio is fine but it wont play any whote noise.
The app says its playing it but no sound.
We have reinstalled the app (both andriod and apple). Removed the camera from the stand for 10 mins and placed it back on. Switched it off the mains for 10 mins. Switched wifi. Restarted wifi. Reatarted phones.