Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Suddenly yesterday my activity, settings, memories all stopped loading

edited June 2023 in Camera + App 3 comments

The live feed is working fine but every other page/tab looks like it's going to load and then hangs without ever loading. I have restarted the nanit, made sure the app is updated, restarted the app…nothing working. Any ideas?


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