Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
I’ve moved the kids to their own room and now one of the cameras infrared does not work almost at all. I can hardly see one twin in the crib and the other I see perfect. I’ve updated and restarted the camera. Has this happened to anyone and were they able to fix it!