Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Constant False Red Alerts
We are using the Nanit swaddle on our 2 week old and received 3 false red smarts last night and a couple more the days before. We are following all the guidelines. What else can we do? Do I need to wrap the pattern tighter or looser?