Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

What is with this message?

edited May 2023 in Breathing Motion Monitoring 1 comment

everytime my son moved last night I’d get a notification stating that nanit was not detecting breathing motion. It would give me the option of making a false report, reconnect itself, or I’d have to manually restart it.

what is this issue? If the camera cannot detect breathing why is a red alert not going off and this thing is instead? Will the red alert still go off if this message pops up?

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