Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt (6/13 @ 7PM EDT)
What is with this message?
everytime my son moved last night I’d get a notification stating that nanit was not detecting breathing motion. It would give me the option of making a false report, reconnect itself, or I’d have to manually restart it.
what is this issue? If the camera cannot detect breathing why is a red alert not going off and this thing is instead? Will the red alert still go off if this message pops up?