Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Red alert this morning
Hello Support -
We got a red alert this morning. Any insights you can provide into what happened? I submitted as a false alarm, as baby seemed fine, but didn’t receive any sort of confirmation via email so I want to make sure it was received.
Thank you.