Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Red alert 5/16
We had a red alert this morning and can’t tell if it is legitimate or not. When my wife went to get the baby in response he was just crying. We’ve also had some connectivity issues last night, so wonder if that could have something to do with it. Thanks.