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You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Night vision not working

edited May 2023 in Camera + App 8 comments

The night vision is not working no matter what I do. The night mode is ON, the red lights are illuminated. The wall mount is measured correctly for installation. The bandwidth is fine and it shows that the the connection is high and 5Ghz. I’ve tried selecting the different bandwidths the Marta uses via the app, doesn’t make a difference.

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