Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Night vision not working
The night vision is not working no matter what I do. The night mode is ON, the red lights are illuminated. The wall mount is measured correctly for installation. The bandwidth is fine and it shows that the the connection is high and 5Ghz. I’ve tried selecting the different bandwidths the Marta uses via the app, doesn’t make a difference.