Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit Pro mounting height

edited April 2023 in Camera + App 3 comments

Hi all, trying to install today. Installation guide has a very specific (and kind of odd) 66" height from floor to mounting bracket. My crib is set next to a window, and have to go about 2' lower. I'm wondering if that will alter how the camera can assess sleep?

I'm not wanting to pair the camera and start the subscription before I need to, but I can't identify if the camera will be too low without pairing.


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