Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
White noise cutting out then waking baby with a fright
Hi. I’m getting increasingly frustrated that the white noise cuts out on the Nanit, often when I open the app it shows loading signs and cuts the noise out and then about 10-20 seconds later it restarts with no warning / no opportunity for me to stop it or control the volume level and this has woken my baby several