Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nature Sounds not showing in the app nor full screen live

edited March 2023 in Camera + App 4 comments

We've been using the nanit white noise every night and day for the past two months without a problem. But since this afternoon the app wont show the nature sound icon (the music symbol) in the app but just the same 4 icons that show when the live view its not on full screen (camera, microphone, audio and lightbulb) this

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