If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Not sure if Red alert notification failed or if my settings are off.
Today we had our first false red alert with our 8 month old son, I reviewed the footage and I could see him moving and breathing the whole time and I already reported it in order to get feedback on what might have gone wrong. But we got the alert on the iPad that had the screen on in our