Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
After App update 3.9.17, sound/audio no longer works on app
Since my Nanit app updated last night to version 3.9.17, there’s no sound coming through to the app. I have turned off my phone, closed the app multiple times and yes I have the sound on - selected as Background Audio. Please advise ASAP, as this is kind of an important feature.
