Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
10 False Alarms in one night
I’m extremely frustrated that I’ve followed all directions for the breathing band use/wear and we have 10 false code red alarms last night, 10! We over night shipped a swaddle with breathing band to our house for tonight and it is eat too big on my 7 lb newborn. I’ve spent so much money on this machine and it’s accessories