Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Wifi connectivity question

edited March 2023 in Camera + App 1 comment

Hi, we have been trying to set up our Nanit for a while but have been unsuccessful. We are only able to use a Wi-Fi which is does not have a password and therefore the set up screens on our personal devices do not allow us to progress beyond the Wi-Fi pairing page as there is no option for your

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