Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Baby sleeps on side but nanit can't detect breathing
Hello! My baby girl has learned to turn on her side during sleep. She wearing the sleep sack but the nanit doesn't pick up the breathing band. Has anyone else had this issue? What did you do to fix it if anything?