If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Will I automatically get a response from the support team if I reported a false alarm event?
The breathing alarm went off last night which was absolutely terrifying. My baby is fine. Reading on this forum, I see we can get more details on the event from the team? I would like to know if his breathing rate was lower than normal at the moment of the alarm/ or if there was something wrong I