Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

White light flashed when video was loading

in Camera + App 2 comments

Tonight I went to open my camera to view and it was loading. Then, a white light flashed once on the camera. After that, my live stream was streaming per usual again. I was freaked out about hacking so I removed the camera and turned it off. Then I reset the camera and re-paired it to my Wi-Fi. Then for


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