Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
White noise stopped working.
We have 2 nanit cameras. The white noise has stopped functioning on one of them. The other one still has functioning white noise. The one without functioning white noise is a nanit plus.
I have tried power cycling this nanit. I also have uninstalled and reinstalled the app while power cycling the nanit (and also power cycling my phone). I have also tried completely resetting the nanit and pairing it to my account again. All of this has had no success.