Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit Cam Not Working

edited February 2023 in Camera + App 1 comment

Hello. My Nanit Original camera is not working. We recently switched internet providers and when I went to connect my Nanit to the new network, I ran into connectivity issues. I have tried all of the restart methods. When I plug my Nanit camera back in (with power cycle method) the IR lights come on; however, when the WIFI button

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