If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Auto night vision not working
My nanit is brand new (I've had it 3 days). It was working great then last night the monitor screen was pitch black. After giving I found how to turn on the night vision but the auto night vision option suddenly won't work!! Anyone have a fix for this? Pretty upsetting for a $400 product to last 3 days before