Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Red Alert
We had our first red alert today. The baby was out of the crib being fed. He's been out loads of times and the alert hasn't sounded (we even questioned if it worked at all).
Anyone else experienced anything like this. We haven't done anything differently.