Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Using Nanit for second baby without losing data of the first born
Hi, I am trying to use Nanit camera for my second baby who is due in February 2023 but retain all of the data that I have collected of my first child who was born in March 2021.
How do I create a second account for my new born and use my existing nanit and ensure I don’t loose data (growth and milestone videos, morning pick-ups etc) of my first child who has been using data since birth (March 2021) to date?