Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Replaced camera and insights disappeared

edited January 2023 in Camera + App 4 comments

Good afternoon,

I’ve tried contacting support several times this week but no response. I replaced my Nanit plus camera with a Nanit pro a few days ago and have since no had any insights. I am subscribed to premium insights and it clearly states that in my settings… ive Tried all the recommendations, crib position, unplug, reset etc and still no insights

Join the conversation!

Sign In

To view full details, sign in.


Don't have an account? Click here to get started!