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If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.

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You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Replaced camera and insights disappeared

edited January 2023 in Camera + App 4 comments

Good afternoon,

I’ve tried contacting support several times this week but no response. I replaced my Nanit plus camera with a Nanit pro a few days ago and have since no had any insights. I am subscribed to premium insights and it clearly states that in my settings… ive Tried all the recommendations, crib position, unplug, reset etc and still no insights

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