Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Cannot reconnect my nanit to wifi

edited January 2023 in Camera + App 1 comment


i have had my nanit for almost 3 years but last week it lost connextion to the wifi and I can no longer troubleshoot it. I restarted my home router, then restarted the camera and still there is no flashing light coming up. When i press the button, nothing happens and the camera does not even try to connect.

Please help with some advice. It is quite strange that this happens after 3 years when i have connected and reset the camera multiple times…

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