Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).

Parent confidently. Be a team. Conquer self-doubt. Join Parent Like a Pro Summit 6/1-13, with expert sessions + more!
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-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
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-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt 
(6/13 @ 7PM EDT)

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edited January 3 in Camera & App 4 comments

Can we remove the Santa hat icon from Nanit? I was disappointed to see this forced upon us for the holiday season - many people do not celebrate Christmas and forcing your app to include the Santa hat seemed a bit too much. At least the option to remove would have been nice. Since it’s now after holidays, can you

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