If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Feedback and feature requests after 7 months of usage.
I just wanted to give some feedback and see what everyone else thinks about these thoughts.
1) Billing - We set up our nanit early with the nursery. Billing should start on the day the baby comes home from the hospital and not when you set it up. I wasted about 2 months of my annual subscription
2) Decibel Detector - This sounds like an easy software addition. I am always told the TV is too loud, I will wake the baby. But how loud is it in her room? No telling. It would be great to have a decibel readout.