Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Camera will not connect to my wifi

edited December 2022 in Camera + App 1 comment

I have done ALL of the trouble shooting. Re-downloaded the app, reconnected the wifi, hard reset the camera... nothing works. Infared lights come on, but it won't connect.. it's driving me insane. Hubby is currently our buying a new baby monitor so we have one for the night. How do I fix this... this camera cost way too much

Join the conversation!

Sign In

To view full details, sign in.


Don't have an account? Click here to get started!