The Community Team is OOO for the holidays! Nanit's offices are closed December 25th & 26th.
If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.

Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit Insights Not Working

edited December 2022 in Camera + App 1 comment

I’ve made sure to update the hardware of my Nanit Pro, however I’m not receiving Nanit Insights like I’m supposed to be for free with purchase of Nanit Pro. My baby sleeps more than 5 hours in bed, yet the only insights I receive are the time he went to bed, the time he woke up, and how many visits

Join the conversation!

Sign In

To view full details, sign in.

Register

Don't have an account? Click here to get started!