Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Samsung Tablet has event for "Switched to flex stand" but event doesn't appear on my iPhone
I have the Nanit app on my iPhone and on a Samsung tablet for my nanny to use. On the Samsung tablet you can see an event for when I move the cam from the wall mount above her crib (naps) to the flex stand looking at her bassinet (night sleep). The event says "switched to flex stand". My