Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit no longer finding baby in crib
Everything was fine until they forced the firmware update on us and now the Nanit is no longer finding a baby in the crib.
It detects movement but that's it. No more sleep data, no more how long he's been sleeping for. Just motion detected and that is it
I tried resetting, unplugging but nothing works. For 400$ and a 100$ membership you'de expect more