Nanit no longer finding baby in crib

Everything was fine until they forced the firmware update on us and now the Nanit is no longer finding a baby in the crib.

It detects movement but that's it. No more sleep data, no more how long he's been sleeping for. Just motion detected and that is it

I tried resetting, unplugging but nothing works. For 400$ and a 100$ membership you'de expect more