Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Anyone else not able to get a connection to their camera?

edited December 2022 in Camera + App 1 comment

We have been going on days now where our camera is not working at all. We finally got it to show up today after numerous resets of the router, the nanit itself, etc, but it worked for about 20 minutes. We love the nanit but have had so many issues with it not working. For how much you pay for


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