If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
App randomly connecting microphone and taking photos?
My app appears to be randomly making the photo noise without any human interaction in the middle of the night. Very disturbing. (FYI It is not the switching from night to daylight, that is a different sound)
It is also attempting to connect the microphone every now and then by itself popping up with the ‘hold to speak’ option.
My sound is also not currently working at all.