Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Upgrade question

edited November 2022 in Camera + App 1 comment

If I upgrade from premium plan to the ultimate plan will I have access to video clips from the time I started using the Nanit camera (and not just when the ultimate plan started)? I.e. if I started on premium plan in July and upgrade to ultimate in November, will I be able to see video clips from July?

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