If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
How can I stop the chime from sounding on the actual camera when I turn off the breathing monitor
A couple of times my baby has covered the band and I get an alert that it can’t read the band which is fine so I click the X to end it and it make the chime noise in the actual camera while my baby is sleeping and startles him. How can I remove that sound from the actual camera?