Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Feature Request: “Turn camera off” confirmation
We’ve been using our Nanit Pro while we sleep train our daughter. Several times when I turn night mode on/off or rotate the camera view, I would accidentally press “Turn camera off”. When the camera turns back on, the clicking noises wakes her.
It would be nice to have an option to confirm if you really do want to turn the camera off. Another option would be to move the “turn camera off” to the top left menu drop down.