Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

What to do with an arms down swaddler?

Are there no options for breathing wear when my baby prefers to be swaddled with arms down? She didn't like the Nanit swaddle as it's too loose. She's only 6 days old, for reference. Any guidance would be great as I'd love to use the breathing monitoring and it's one of the reasons I chose Nanit. Thanks!

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