Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Hi, if I have the monitor running the whole night is the IR light on the whole time or does it come and go? I believe the light is distracting my baby when he wakes up. I tried to go into advance setting and turning it off but then I can’t see the baby in the crib which then defeats