If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
does anyone else’s Nanit have everything incorrect??
We just set our Nanit up on Sunday. Sunday night it worked fine and we saw the insights in the morning. Monday night it said not enough data to show insights and then randomly said my baby only slept for 2 minutes despite having slept 10+ hours overnight. The “events” tab often misses when we take him in and out