Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit Grading System
I love Nanit and have found these products super helpful in the first year of motherhood! I do have some feedback though. I think it can be an added stressor to have your baby's sleep "graded" with the Good, Fine, Bad markers and to have the comparison percentiles pushed so heavily on the app. I love having information at my