If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Switching up stands
I’ve set up my camera using my multi stand because currently my baby is sleeping in a crib in my room and not the nursery. I also have a wall mount set up in the nursery.
I’ve read that the multi stand won’t provide insights, which is something I find unbelievable (given the specifications on how insights works, need to be at a certain minimum height, etc). Anyways, I’ve now connected my camera to my wall stand and it’s not giving me insights. Is there anything that needs to be do in the app after switching