Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Disappointed customer

edited October 2022 in Camera + App 1 comment

I am here to express how truly disappointed I am in the Nanit camera. I found out this week that we have lost our insights and can no longer look back into our child’s night without paying a monthly fee. What now differentiates the nanit from the $30 camera that I bought from Amazon? 

In my opinion the Nanit is an overpriced camera with functionality that squeezes the customer. I can’t believe that the original price was $300+ and does not include even the slightest playback. I’m shocked from a personal standpoint and a safety one. If my child were to choke to death in the middle of the night, I wouldn’t know (unless

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